Clickatell, the chat commerce and business messaging leader, has launched its Chat 2 Pay feature for South Africa's largest integrated communications company, Telkom. Telkom’s millions of customers can now make payments in WhatsApp, the country’s largest chat channel.
Responding to the growing demand for fast, digital self-help services, Telkom now deploys to its customers the Chat 2 Pay pay-by-link capability in WhatsApp, providing them with the convenience of safe and effortless mobile payments. Telkom post-paid and prepaid customers can pay their phone and xDSL/fiber bills and buy airtime, data and SMS bundles.
Currently, Telkom’s chatbot offers customers mobile support by accessing their accounts and billing information, plus it allows them to view sales deals, check for mobile or fiber upgrades, do cancellations, make directory inquiries and more. With the addition of Chat 2 Pay, customers benefit from a convenient and personalized service to pay bills and VAS top-ups via Mastercard and Visa debit and credit cards.
With Chat 2 Pay, the payment process is exceptionally simple. Telkom customers can transact by simply making a menu selection to trigger a payment request. A link is then sent to the customer in a WhatsApp message. When they click on the link, they access a fully hosted checkout page. The customer can then securely enter payment details and submit, receiving a confirmation of the payment and receipt in a chat message.
