The Nigerian Communications Commission (NCC) has put together a new set of key performance indicators to measure the quality of telecom services provided by operators.
According to the commission, “These standards define the lower and upper bounds of acceptability of such technical issues as transmission rates, error rates, call completion rates, etc., and commercial consumer issues such as access to customer care centers, billing integrity, and other characteristics that can be measured and improved”.
Moreover, operators themselves will have to provide from now on quarterly reports on their quality of service and the report for the previous quarter must be received by the NCC by the 15th of the first month of each quarter, in hard copy and in an editable electronic version, said the NCC.
In addition, each operator will also have to provide a national report, a regional report, and an urban report for the cities of Lagos, Aba, Abuja, Kano, Benin City, Maiduguri, and Port Harcourt.
Nigeria is aiming to make the digital sector one of its main economic pillars. To meet this goal, the country has to offer quality access to telecom services for the population and the NCC will make sure operators improve the quality of their services.
