Safaricom’s M-PESA has once again been re-certified by the GSM Association, reaffirming its commitment to delivering secure, transparent, and reliable financial services. Originally accredited in 2018 as one of the pioneering mobile money operators, M-PESA has consistently upheld this certification.
The GSMA Mobile Money Certification sets a global standard to ensure the safety and reliability of mobile money services. It requires certified providers to adhere to principles that protect customer funds, secure personal data, maintain system security, provide transparent fee structures, and manage customer service issues effectively, including complaints. This certification highlights M-PESA’s commitment to providing a worry-free experience while emphasizing the importance of combating financial crimes like money laundering and fraud.
The re-certification not only enhances consumer trust but also strengthens commercial partnerships and sets a high standard for the mobile money industry. With over 690 million registered accounts worldwide, mobile money services play a crucial role in promoting financial inclusion and improving lives globally.
Safaricom CEO Peter Ndegwa expressed pride in M-PESA’s role in advancing financial inclusion in Kenya and the region, providing millions of previously unbanked individuals with access to financial services.
"This certification demonstrates that we have gone the extra mile to ensure customer funds are secure, their rights are upheld, and that our business practices are among the best in the industry," said Ndegwa. "It confirms that M-PESA is a trustworthy and responsible mobile financial service provider, making us an attractive partner for innovators and the business community."
M-PESA continues to play a vital role in Kenya's financial sector, with its global popularity growing over the past decade. As of March 2024, M-PESA has 31.5 million active users, processing over KES 40.2 trillion in transactions annually.
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