Kenya Airways has entered a strategic partnership with Safaricom to drive innovations aimed at improving the airline's operational efficiency, bolstering cybersecurity, and enhancing the customer experience.
The collaboration between Kenya Airways and Safaricom will focus on improving connectivity, in-flight Wi-Fi, infrastructure inspection, security surveillance, loyalty programs, data science, software development, and aviation innovation in sectors like agriculture.
"This collaboration with Safaricom showcases the power of co-creation. By combining our expertise, we are addressing today's challenges and paving the way for sustainable growth, enhanced connectivity, and transformative innovations that will benefit our customers and communities for years to come," said Fredrick Kitunga, Chief Information and Data Officer at Kenya Airways.
The partnership will also involve developing and implementing Internet of Things (IoT) solutions for warehousing, baggage tracking, aircraft materials, and Unit Load Device (ULD) management, covering tracking, location, reconciliation, and stock taking.
"This Memorandum of Understanding solidifies our commitment to providing a transformative experience for our customers, connecting people in new and innovative ways. By leveraging our strengths—Kenya Airways in delivering safe journeys and Safaricom in advanced communications and technology—we ensure that our customers stay seamlessly connected throughout their travels," stated Cynthia Kropac, Head of Business at Safaricom.
Kenya Airways’ Fahari Innovation Hub is a unique center of aviation innovation excellence in Africa, fostering creative and collaborative solutions to business challenges. The Hub is a strategic innovation management center offering opportunities for co-creation, networking, research, and learning, and serves as a launchpad for new ideas and innovations that help communities and the continent address current and future challenges.
